FAQs

We are here to help you pick the best solution for you and your family. Here are some of our most commonly asked questions.

Q. Describe the most common types of jobs you do for your clients.

A. Replacement windows, vinyl siding, gutters, sliding glass doors, entry doors, and glass replacements


Q. What advice do you have for a customer looking to hire a provider like you?

A. Do your research. Make sure you have a contractor whom is licensed and insured. Also, you don’t have to pay a fortune to get a good window. We have access to each kind of window you would like at a much better price that the big corporate window businesses in the area.


Q. Why does your work stand out from others who do what you do?

A. We are a 100% debt free company which allows us to keep our prices low. Our team at Elite Window Solutions has built our company’s high-quality reputation on honesty and integrity. We pride ourselves on superior customer service and have installed our premier product in thousands of homes across Virginia. We are also the only window company in Richmond that guarantees service to our customers for years to come with our full 100% lifetime transferable warranty on parts and labor. We are confident that the home improvement products we install in your home are the best in the industry. We would be happy to provide you with a list of references in your area and have probably even done work in your own neighborhood.


Q. What do you like most about your job?

A. We appreciate being able to offer affordable options to each homeowner. We love seeing the happy customers and the changes that we have made on their homes. We also love the fact that our customers refer so often.


Q. What questions do customers most commonly ask you? What’s your answer?

A. Do we have a warranty?
Our answer: YES. We offer a full 100% lifetime transferable warranty the product and labor. This means if you sell the home, the warranty stays with the home for the new homeowner. We are very good at taking care of our customers in a timely manner.


Q. What do you wish customers knew about you or your profession?

A. I wish customers knew that they didn’t have to pay a fortune for a good product. Many large corporate companies have large over head and, as a result, have to charge much more on their products to be able to sustain their business and marketing expenses. We are not in the business to take large amount of money from people. We are providing a great product for great pricing. Our customers love the products we install because they are good products. If someone comes to your house and gives you a quote for $500.00 per window….tell them to get lost and give us a call. I guarantee we will beat their price with a product that is just as good. Give us a try. I promise you’ll be another happy Elite customer.


Q. How did you decide to get in your line of work?

A. I am the owner of Elite Window Solutions. I used to be a subcontractor for many of the big companies in Richmond years ago. I installed windows for several of them for many years. I didn’t like the way they treated their customers or their workers. I always went out of my way to make customers happy. I loved what I did and I was good at it so I decided to give it a try on my own. I started very small and have grown tremendously over the last 8 years making quite a reputable name for ourselves in the Richmond area.


Q. Tell us about a recent job you did that you are particularly proud of.

A. Wow…there are too many to choose from! One job in particular was a siding and window job in Colonial Heights. We removed a large window and framed it our for a sliding glass door. We also closed up a entry door area per the customer request. The before and after pictures were amazing! Check them out on our Facebook page.


Q. Do you do any sort of continuing education to stay up on the latest developments in your field?

A. I am constantly studying new innovative ways to stay on top of our game. We do certifications as needed, such as lead certifications.


Q. What are the latest developments in your field? Are there any exciting things coming in the next few years or decade that will change your line of business?

A. Yes! We are so excited to say that our windows are now locally made in Powhatan, VA which will allow for a much faster turn around time and a much better product. We are very excited and have been working on this for years! Having this available allows for completely customizable window options.


Q. Describe your most recent project, what it involved, how much it cost, and how long it took.

A. Typically our window jobs are completed in one day. Siding projects can take anywhere from 2-7 days depending on the size. Pricing varies upon job size and types of products.


Q. What is your greatest strength?

A. Our greatest strength is our customer service. We are a family run business and we are very organized. Because of this, we are able to provide each customer with personable service. You aren’t just another customer. You are important to us whether you have purchased one window or seventy. You will always hear a happy voice on the phone. We are prompt with scheduling. If a problem ever does arise, we won’t put you off. We’ll handle the situation quickly and efficiently. Our business is also completely debt free. What other Richmond company can say that?